All sales final. Exchanges will be on a case by case basis. No refunds. Store credit will be issued within 14 days of purchase if an exchange is granted.
If you receive a damaged/defected product, please email email@example.com with your order number and a photo of the damaged product. If approved, a refund will be issued.
Due to the nature of our product, worn items cannot be returned.
MASKS: Important - This silk face mask is not a medical device or personal protective equipment also known as PPE. It should not be used by healthcare professionals or anywhere where PPE is required. If you are unclear if you are able to wear this type of mask, please consult with your doctor. This mask is not recommended for anyone under the age of 2, anyone who has trouble breathing, or anyone who is unable to remove the mask without assistance.
Due to hygiene reasons, we cannot except a return or exchange on masks. All masks are final sale. Please email customer service at firstname.lastname@example.org with any questions or concerns.
We reserve the right to decline any return request based on our discretion.
We want to make sure all of our customers are happy so please do not hesitate to reach out with any questions!