FAQs
ORDERS:
Can I change my order after placing it?
Orders cannot be guaranteed to be changed once placed. Please review your order and shipping address carefully before checkout. For assistance, email hello@summerbuns.com as soon as possible, and we’ll do our best to accommodate your request.
What if I receive my product and it is damaged or defected?
If you receive a damaged/defected product, please email hello@summerbuns.com with your order number and a photo of the damaged product. If approved, a refund will be issued.
Due to the nature of our product, worn items cannot be returned.
When will my pre order ship?
We do our best to ship your order out as soon as possible. With preorders, unforeseen delays may occur that are out of our control. We do our best to estimate the shipping dates, but they may vary do to outside factors. If you have questions about your pre order, please email us at hello@summerbuns.com
What items are final sale?
Custom hair brushes, Pill boxes, and Final Sale items are FINAL SALE.
We reserve the right to decline any return request based on our discretion.
We want to make sure all of our customers are happy so please do not hesitate to reach out with any questions!
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DISCOUNTS:
What is your discount policy?
One discount per customer per order. Discounts cannot be combined.
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RETURN POLICY:
What is your exchange / return policy?
See full policy HERE
We accept exchanges on new and unopened items within 7 days of delivery. Please note that return requests must be initiated within 7 days of the delivery date. We are not responsible for the shipping costs associated with the exchange. For hygienic reasons, we are unable to accept exchanges for used or opened accessories and hair brushes.
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SHIPPING:
When will you ship my items?
Please allow us up to 48 hours to process your order. Once your order has shipped, you will receive a shipping notification.
How do shipping codes work?
When using the free shipping codes, the cheapest option of shipping will be selected for the customer. If you need your order by a certain date, please do not use free shipping. To verify your product will be received in time, please add the date you need the product by in the notes section and we will do our very best to accommodate your request.
What if there is a shipping delay?
Orders not received in time will not be accepted for a refund. We do our best to ship out in a timely manner, but unforeseen circumstances from the carrier may arise & that is beyond our control.
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OTHER INFORMATION
How to care for your silky hair accessory:
Silk is a delicate material that needs to be hand washed
NOTE: We reserve the right to change and/or modify any of these policies at any time without notice based on our discretion.
